Return, Refund & Cancellation Policy

Returns

Since our products are perishable food items, we do not accept returns once delivered; however, if you’ve received a wrong or damaged product, we have a flexible resolution policy in place to make it right.

Refunds

• Damaged Products:
  • If you’ve received a damaged or defective product, please share clear photographs of the item within 24 hours of delivery.
  • Upon verification, a refund will be processed into your registered account.

Cancellations

• You may cancel your order within 1 hours of placing it.
• Please provide a valid reason for cancellation when making the request.

Delayed Deliveries

In the rare case that your delivery is delayed beyond the promised timeline, please reach out to our support team at care@mayursweet.com or call us at 0265 2290714. We will ensure appropriate resolution on a case-by-case basis.

Missed Items

If an item is missing from your order, please contact us within 24 hours of delivery with your order number and details. We’ll promptly investigate and resolve the issue.

Quality Complaints

If you face any quality-related concerns, please reach out to us with relevant details and photos within 24 hours of receiving the product.
We are committed to ensuring customer satisfaction and will take suitable action after verification.

For assistance, reach out to us at: 0265 2290714. 

Raising a Complaint

All complaints related to product quality, damage, or incorrect delivery must be reported within 24 hours of receiving the order.

Need Help?

For any assistance, reach out to our customer service team at care@mayursweet.com or call us at 0265 2290714.